Shipping Policy

1. Order Processing

Orders are processed within 8-19 business days (Monday–Friday), excluding holidays.

Processing time includes order verification, quality checks, and handing the order to our carrier partners.

During sale periods or holidays, processing may take slightly longer.

2. Shipping Regions

We ship throughout Italy (our main market) and USA.

If you are outside the these countries, availability may vary — check at checkout.

3. Shipping Options & Estimated Delivery Times

(Delivery time starts after processing.)

🇮🇹 Italy (Domestic):

Standard Shipping: 10–15 business days

🇪🇺 Other EU Countries:

Standard Shipping: 10–25 business days (depending on destination and customs)

Express Shipping (optional):

1–5 business days (available at checkout where supported by carriers such as DHL, UPS, or FedEx). Note: Some of our products are shipped directly from international suppliers, which may affect delivery time. You’ll always see expected delivery estimates at checkout.

4. Shipping Costs

Shipping costs depend on destination and weight.

Example rates (you can modify these):

Free Standard Shipping on orders over €50

Flat Rate Shipping: €4.90 for orders below €50

5. Customs, VAT & Import Fees

For shipments within the EU, VAT is included at checkout under current EU OSS (One-Stop-Shop) regulations.

For shipments from outside the EU, you may be responsible for customs duties or import VAT when your order arrives in your country. These are not included in our prices.

8. Contact & Support

For any questions about shipping, tracking, or returns, reach out to:
amouresupport@gmail.com

Quick FAQ

Q: How long does delivery take in Italy?
A: 10–15 business days after processing.

Q: Do you ship to other EU countries?
A: Yes! Standard delivery takes 10–25 business days depending on the country.

Q: Can I return if I change my mind?
A: Yes, within 14 days of receiving your order.

Q: How do I contact support?
A: Email amouresupport@gmail.com — we’re happy to help!